Shipping Policy

At Ciriel-shop, we are committed to providing our customers with a smooth and reliable delivery experience. Please read the terms of our shipping policy below.

1. Processing and Delivery Times

All orders are processed and delivered within 7 to 12 business days from the date your order is confirmed. Business days exclude weekends and public holidays.

We do our best to meet these estimated delivery times. However, delays may occur due to unforeseen circumstances or factors beyond our control.

2. Order Tracking

Once your order has been shipped, you will receive a unique tracking number by email. This will allow you to track the progress of your parcel in real time through our dedicated tracking service.

3. Shipping Costs

We offer free shipping on all orders, with no minimum purchase required, within the areas covered by our shipping service.

4. Shipping Areas

We currently deliver to the following countries:

• France
• Belgium
• Switzerland
• Luxembourg

If you would like to place an order from another country or region, please contact us to confirm whether delivery is available.

5. Delays and Unforeseen Circumstances

Although we do our best to meet the estimated delivery times, delays may occur due to external factors such as adverse weather conditions, strikes or logistical difficulties.

If this happens, we will endeavour to keep you informed as soon as possible and take the necessary steps to minimise the impact on the delivery of your order.

6. Claims and Returns

If you notice an issue upon receiving your order, such as a damaged or incorrect product, please contact us immediately at contact@ciriel-shop.com.

Our customer service team will be happy to assist you in resolving the issue in accordance with our Return Policy.

7. Contact Us

If you have any questions about your order or would like further information about our Shipping Policy, please contact us at contact@ciriel-shop.com.

Thank you for your trust. We are delighted to have you as a Ciriel-shop customer.